Installation stuck (macOS)

Possible reason for this issue: If your installation is stuck, it might be caused by improper uninstallation of 3Dconnexion driver, likely by dragging the 3Dconnexion folder to the trash. In the future, please use the “Uninstall 3Dconnexion Driver” file  to properly uninstall the driver.

If using 3DxWare version 10.8.5 or older, this warning message is displayed:

If using 3DxWare version 10.8.6 or newer, this warning message is displayed:

SOLUTION 1A (for macOS 15.0 and newer)

To resolve the problem, please follow these steps:

1. Go to System Settings > Login Items & Extensions.
2. Delete the 3Dconnexion extension (click the three dots next to the extension and choose “Delete Extension”, see screenshot below)
3. Reboot your system to complete the process.
4. Install the latest version of 3DxWare from our website. 

SOLUTION 1B  (for macOS 14 or older)

To resolve the problem, please follow these steps:

1. Force quit the installer by pressing [Command] + [Option] + [Esc] on your keyboard.
2. Restore the 3Dconnexion folder from the Trash (right-click and select “Put Back”).
3. Note: Do not rerun the installer at this stage.
4. Run “Uninstall 3Dconnexion Driver” inside the 3Dconnexion folder, or open Finder and search for “Uninstall 3Dconnexion Driver.app.”
5. Reboot your system to complete the process.
6. Install the latest version of 3DxWare from our website. 

If you encounter any further issues, please contact our Technical Support team. 

SOLUTION 2

Below you can find alternative instructions for recovering from the issue. However, please note that this requires some changes to the system. We do not take responsibility for any problems caused by these changes.

1. Start or Reboot in Recovery Mode:
   • For Apple Silicon: https://support.apple.com/guide/mac-help/macos-recovery-a-mac-apple-silicon-mchl82829c17/mac
   • For Intel-based Macs: https://support.apple.com/guide/mac-help/use-macos-recovery-on-an-intel-based-mac-mchl338cf9a8/mac
2. Disable SIP (System Integrity Protection):
   • Follow this guide: https://developer.apple.com/documentation/security/disabling_and_enabling_system_integrity_protection
   • Warning: Re-enable SIP is step 8!
3. Reboot. Boot into the system normally, do not go into Recovery Mode.
4. Open Terminal:
   • Go to Applications > Utilities > Terminal
5. Run this command:
   • sudo systemextensionsctl uninstall 9D93Y2RD6L com.3dconnexion.dext (Removes only the 3Dxconnexion extension; reboot required)
6. Check status with:
   • sudo systemextensionsctl list
7. Install 3DxWare and follow the prompts for security and rebooting. Reboot and follow the prompt for the “Allow” button.
8. Once completed, use the Guide in Step 2 to Re-enable SIP:
   • Check status in Terminal with following command: csrutil status (Should say “enabled”).

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